Articles

Security and safety

Omella provides an easy way for organizations such as schools, districts, nonprofits and others, to collect payments and information. Safety is important - we’ll take care of data integrity and security so you can focus on your mission.

How can I process a refund?

Organizers can issue full or partial refunds from the dashboard by following these steps.

How can a payer request a refund?

Payers can request a refund with 1 click from their digital receipt. It’s up to you to approve or reject the request.

How can I cancel a subscription?

You can cancel an active subscription on the organizer dashboard with only a few clicks.

How can a payer request to cancel a subscription?

Payers can request a subscription cancelation in 3️⃣ clicks. We streamlined the process to save everyone time. Don’t worry, we won’t process the request until you give us the 👍🏻.

Failed Payments

Failed payments can happen for a number of reasons. We help your payers resolve failed payments with one click.

Archiving pages

Clean up your page dashboard by archiving inactive pages.

Copying pages

Copying a page will save you time. You can copy a page and then edit to make the updates you need.

How to manage event check-ins

This guide helps explain how to enable and use Check-ins for a dance or other large events. If you are in a rush, this article explains how to enable the checkin button when your event goes live and how to actually check them in at the event.

How to run a school wide event

This guide helps explain how to sell tickets and collect information for large school wide events like Prom or Homecoming.