Failed payments can happen for a number of reasons. We help your payers resolve failed payments with one click.
The most common reasons for a failed payment are insufficient funds, expired card, incorrect cvc or the bank's security rules blocked the transaction. Here’s how we help your payers easily resolve and pay successfully.
📧 Send an email to your payer notifying them of the failed payment
💳 Link them to the checkout page to resubmit their billing information for a one-time payment
🔗 Link them to their member account login and update their payment method for a subscription payment
This article outlines actions restricted to specific roles. Any action not listed is accessible to all roles.
Payers can request a refund with 1 click from their digital receipt. It’s up to you to approve or reject the request.
Payers can request a subscription cancelation in 3️⃣ clicks. We streamlined the process to save everyone time. Don’t worry, we won’t process the request until you give us the 👍🏻.
