Question 1

Are fees returned with a refund?

Accepted Answer

All fees are returned when a full refund is processed. Fees aren’t returned when a specific amount is entered for a partial refund.

Question 2

Are football squares legal for school fundraising?

Accepted Answer

Most states allow football squares for school fundraising, but requirements vary. Check your: 1) School district policies 2) State regulations on charitable gaming 3) PTA/PTO bylaws 4) Local gambling laws. Many schools successfully use football squares for fundraising when following proper guidelines.

Question 3

Are Omella form templates free to use?

Accepted Answer

Yes, Omella’s form templates are free and easy to use that can be used to collect payments, information, and digital signatures for your organization. However, it is important to carefully review the terms of use for any form template before using it to ensure that you are using it legally and appropriately.
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Question 4

Are the forms mobile-friendly?

Accepted Answer

Yes, all Omella Form Templates are fully responsive and optimized for mobile devices, making it easy for users to fill out forms on any device.

Question 5

Are there credit card fees if I pay with Apple or Google pay?

Accepted Answer

Apple Pay and Google Pay are subject to the 3.99% + $0.30 credit card transaction fees.

Question 6

What is the best way for activities directors to collect money in schools?

Accepted Answer

Omella is the easiest way for K-12 activities directors to collect money. It combines ticketing, fundraisers, concessions, forms and signatures in one platform with one-tap Apple Pay and Google Pay, no contracts, and no fees — Omella makes money from optional tips, so your school keeps 100% of what it collects.

Question 7

Can a student purchase a student and a guest ticket?

Accepted Answer

Yes, you can allow a student ticket choice and a student + a guest ticket choice and restrict both to a limit of one.

Question 8

Can I add a block with validation?

Accepted Answer

Yes, to add a block with validation, please contact our support team to validate the desired block via email: help@omella.com

Question 9

Can I add a logo to a page?

Accepted Answer

Yes, it is easy to add a logo or cover image for branding by clicking on the Add logo or Add cover, browse and select the 📷 picture you want to add.

Question 10

Can I add an image on all block types?

Accepted Answer

You can add images on payment and donation blocks.

Question 11

Can I collect payments through the forms?

Accepted Answer

Yes, Omella Form Templates support a variety of payment options, including credit card, ACH and more.

Question 12

Can I create more than one check-in button for different purposes?

Accepted Answer

Yes, you can create as many check-in buttons as you need. Customize them to accommodate different products, food items, or ticket types.

Question 13

Can I edit the template?

Accepted Answer

Yes, a template is only a starting point. You can add, delete or change the template to meet your needs.

Question 14

Can I export the Google Sheet data into excel?

Accepted Answer

You can click on the Google Sheet link, go to File and select the Download option to export to an excel or csv file.

Question 15

Can the organization restrict check-ins only to administrators?

Accepted Answer

Yes, it's optional. You can choose to make the check-in button public, allowing payers to check in themselves. Alternatively, you can restrict the button so that only members of the Organization/Space can perform the check-in.

Question 16

Do I have to pay to join a high school club or booster club?

Accepted Answer

It depends on the specific club or organization. Some clubs may have a membership fee or require students to purchase uniforms or equipment, while others may be free to join. Booster clubs typically require fundraising efforts to support the program, but membership fees or donations may also be accepted.

Question 17

Do I need a certain number of members to start a club?

Accepted Answer

No, you don't need a certain number of members to start a club. You can start with a small group of interested students and grow your club over time. Some schools may have guidelines or policies regarding the minimum number of members required to start a club, so be sure to research your school's guidelines.

Question 18

Do we need to create our own Parents Bill of Rights (PBOR)?

Accepted Answer

No — if you are in New York, your district already has a PBOR. Omella agrees to abide by your PBOR as part of the NDPA.

Question 19

How can I manage the check-in process for my event?

Accepted Answer

Please see this article (https://omella.com/help/how-to-manage-event-check-ins) for how you can manage your event check-ins.
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Question 20

How can I manage ticket purchase for an outside guests?

Accepted Answer

When an outside guest is approved, you can send the student a request (https://omella.com/help/requests) to purchase the guest ticket. The request is single use; therefore, once a ticket is purchased using the request link it can’t be used again. You can set a due date and we automatically send reminders before and after the due date.

Question 21

How can I see which submissions are still waiting for a response?

Accepted Answer

Go to the Activity tab and use the Waiting On filter. You can sort submissions in ascending or descending order to quickly identify which submitters still need to complete their section.

Question 22

How can I see who hasn’t checked into the event?

Accepted Answer

The Submission report on the reporting tab tracks check-ins. You can sort by the"check-in" column to view rows that are empty (not checked in). You can also download the report to view the same data in excel.

Question 23

How can I set up a team fundraiser on Omella?

Accepted Answer

Watch this video here (https://www.loom.com/share/e0406ce6f25d40d1bfcf1d32cd9f522d?sid=9725eca3-885d-4625-a9c5-37c5fb755c2b)!

Question 24

How do football squares payout?

Accepted Answer

For school and team fundraisers, a typical payout structure might be: 1st Quarter: 10%, Halftime: 10%, 3rd Quarter: 10%, Final Score: 20%, with 50% going to your organization. Always check your school district's policies and state regulations regarding fundraising payouts. Tools on SuperbowlPoolSite.com can help calculate and track payouts automatically.

Question 25

How do football squares work?

Accepted Answer

Football squares use a 10x10 grid with 100 squares. Each square corresponds to a combination of the last digits of both teams' scores. Players purchase squares, and numbers 0-9 are randomly assigned to rows and columns after all squares are sold. Winners are determined by matching these numbers to the actual game scores at different points (quarters, final). SuperbowlPoolSite.com provides free templates and an online system to manage this process automatically.

Question 26

How do football squares work per quarter?

Accepted Answer

Each quarter's winner is determined by taking the last digit of each team's score at quarter's end. For example, if the score is Home 17, Away 13, find the square where 7 (from 17) and 3 (from 13) intersect. SuperbowlPoolSite.com (https://superbowlpoolsite.com?utm_source=omella)'s online system automatically tracks this for you, making it easy for school volunteers to manage.

Question 27

How do I collect digital signatures using the form templates?

Accepted Answer

Omella's form templates include a digital signature field that allows students and parents to electronically sign the form which is legally binding and can be used in place of a traditional handwritten signature.

Question 28

How do I start a high school club?

Accepted Answer

To start a high school club, you will typically need to find a faculty advisor who is willing to support your club, identify a group of interested students, and create a club constitution and bylaws. You may also need to obtain approval from your school administration and follow any guidelines or policies they have in place for starting a club.

Question 29

How do I use a specific form template?

Accepted Answer

To use an Omella form template, you will typically need to be registered as an Omella customer. You can then fill in the provided fields with the relevant information and customize the template as needed to fit your specific needs.
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Question 30

How does Omella make money?

Accepted Answer

By default, Omella is completely free, there are no monthly fees and all transaction fees are optional. That means that your organization can collect $1M online using Omella and keep all $1M. What’s more, we offer all of this without requiring your payers to cover any fees either. So how does Omella make money?
There are 3 ways:

• When payers decide to leave an optional tip

• If your organization chooses to disable tips, Omella charges your organization a platform fee of 1% + $1 (capped at $10) per transaction

• If your organization decides to offer recurring payments, such as annual subscriptions, monthly installments, payment plans, etc…, a recurring fee of 1% per transaction is applied to those payments. For example, the recurring fee on a $100 charge would come to $1.

What all of these fees have in common is that they are completely optional. If you, as an organization decide to keep tips enabled and do not offer recurring payments, you will not pay any fees whatsoever. Likewise, your payers always have a free way to pay when they checkout with ACH instead of card.
We think this model is a win-win, allowing us to continue building great software for your organization, who gets to keep more - or all! - of what you collect: the choice is yours.

Question 31

How does Omella make money?

Accepted Answer

By default, Omella is completely free, there are no monthly fees and all transaction fees are optional. That means that your organization can collect $1M online using Omella and keep all $1M. What’s more, we offer all of this without requiring your payers to cover any fees either. So how does Omella make money?
There are 3 ways:

• When payers decide to leave an optional tip

• If your organization chooses to disable tips, Omella charges your organization a platform fee of 1% + $1 (capped at $10) per transaction

• If your organization decides to offer recurring payments, such as annual subscriptions, monthly installments, payment plans, etc…, a recurring fee of 1% per transaction is applied to those payments. For example, the recurring fee on a $100 charge would come to $1.

What all of these fees have in common is that they are completely optional. If you, as an organization decide to keep tips enabled and do not offer recurring payments, you will not pay any fees whatsoever. Likewise, your payers always have a free way to pay when they checkout with ACH instead of card.
We think this model is a win-win, allowing us to continue building great software for your organization, who gets to keep more - or all! - of what you collect: the choice is yours.

Question 32

How easy is it to customize the form templates?

Accepted Answer

Omella Form Templates are designed to be easy to customize. You can easily change the form's design, add or remove fields, and add custom logic using an intuitive drag-and-drop interface.

Question 33

How much does Omella cost for schools?

Accepted Answer

Omella is free for schools. There is no monthly fee, no contract and no lock-in. Omella earns money through optional tips that payers can choose to add. Payers who prefer to pay by credit card can do so for 3.99% + $0.30, or connect their bank account to pay for free.

Question 34

How much money does a 30 day calendar fundraiser make?

Accepted Answer

$465! A calendar fundraiser is a type of fundraiser where you sell each day of a month for an amount equal to that day. For example, on May 15th, you would sell that day for $15. Therefore, if each day is worth that days amount in dollars, then we can add up 1+2+3...all the way up to 30, we get $465.

Question 35

How much money does a 31 day calendar fundraiser make?

Accepted Answer

$496! A calendar fundraiser is a type of fundraiser where you sell each day of a month for an amount equal to that day. For example, on May 15th, you would sell that day for $15. Therefore, if each day is worth that days amount in dollars, then we can add up 1+2+3...all the way up to 31, we get $496.

Question 36

How much time should I commit to starting a high school club?

Accepted Answer

The amount of time you'll need to commit to starting a high school club will depend on the complexity of your club and the amount of time you have available. Starting a club can be a significant time commitment, but it can also be a flexible commitment that you can fit around your schoolwork and other activities.

Question 37

How to play football squares?

Accepted Answer

To play football squares: 1) Purchase one or more squares on the 10x10 grid (available through SuperbowlPoolSite.com (https://superbowlpoolsite.com?utm_source=omella)) 2) Wait for random number assignment (0-9) after all squares are sold 3) Check your numbers against the last digit of each team's score at quarter ends 4) Win if your square matches the score combination for that quarter. This format works great for school events as it's easy to understand and fun for the whole community.

Question 38

I still have questions, who do I contact?

Accepted Answer

contact@omella.com

Question 39

If I have ticket sales for an event, how can I use my reports to check in my attendees?

Accepted Answer

You will be able to view the name and email address of each person who purchased a ticket and how many they purchased within the google sheet link. You can print the list or view the report online to check people into your event.

Question 40

Is it possible to undo a check-in if a mistake is made?

Accepted Answer

No, unfortunately, it's not possible to undo a check-in once it's done. Therefore, it's important to be attentive during the process. Make sure all the information is correct before confirming the check-in.

Question 41

Is Omella safe and compliant for student data?

Accepted Answer

Yes. Omella is SOPPA, FERPA, COPPA, EdLaw2D and PCI compliant. All financial data is encrypted with SSL and monitored 24/7 for fraud, servers are US-based, and Omella does not sell student information.

Question 42

Is Omella PCI Compliant?

Accepted Answer

Yes, Omella is PCI compliant under "PCI validation: SAQ A". We utilize Stripe Elements technology which has financial input fields that are done securely in Stripe's iframe. Stripe (https://stripe.com/docs/security) is certified as a PCI Level 1 Service Provider (http://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe,%20inc). This is the most stringent level of certification available in the payments industry.
Omella uses Stripe’s (https://stripe.com/) Elements technology, which has financial input fields that are secured in Stripe's iframe. Payment data, including card numbers, are sent directly to Stripe and never reaches our internal servers. Omella triggers new payments based on the Stripe’s customer identifier and its payment methods. Therefore, Omella does not have any record of the payer’s card number in our database and logs. That means hackers will never get sensitive card or bank information from us.
The transmission between the payers, the Omella page, and Stripe is encrypted using 256bit SSL/TLS. Stripe is one of the most secure and trusted payment providers. It is used by Twitter, Shopify, Kickstarter, and Lyft.
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Question 43

Is Omella PCI Compliant?

Accepted Answer

Yes, Omella is PCI compliant under "PCI validation: SAQ A". We utilize Stripe Elements technology which has financial input fields that are done securely in Stripe's iframe. Stripe (https://stripe.com/docs/security) is certified as a PCI Level 1 Service Provider (http://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe,%20inc). This is the most stringent level of certification available in the payments industry.
Omella uses Stripe’s (https://stripe.com/) Elements technology, which has financial input fields that are secured in Stripe's iframe. Payment data, including card numbers, are sent directly to Stripe and never reaches our internal servers. Omella triggers new payments based on the Stripe’s customer identifier and its payment methods. Therefore, Omella does not have any record of the payer’s card number in our database and logs. That means hackers will never get sensitive card or bank information from us.
The transmission between the payers, the Omella page, and Stripe is encrypted using 256bit SSL/TLS. Stripe is one of the most secure and trusted payment providers. It is used by Twitter, Shopify, Kickstarter, and Lyft.

Question 44

Is Omella secure?

Accepted Answer

Omella's security is ensured through its adherence to PCI compliance standards, specifically meeting the requirements of "PCI validation: SAQ A." The platform incorporates Stripe Elements technology for the handling of financial input, employing a secure setup within Stripe's iframe. Stripe (https://stripe.com/docs/security) holds a PCI Level 1 Service Provider (https://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe,%20inc) certification, the highest level of validation attainable in the payments sector.
Omella employs Stripe's Elements technology, employing secure financial input fields within Stripe's iframe. Payment information, such as card details, is exclusively transmitted to Stripe and never stored on our internal servers. Omella initiates new payments using Stripe's customer identifier and associated payment methods. Consequently, no record of card information is retained in our database or logs, thwarting any potential unauthorized access to sensitive financial data.
For data transmission between payers, the Omella page, and Stripe, robust encryption protocols like 256-bit SSL/TLS are utilized. Stripe is widely recognized as a highly secure and reputable payment provider, counted upon by prominent companies like Twitter, Shopify, Kickstarter, and Lyft.

Question 45

Is there an inbox where I can view all requests waiting for my approval?

Accepted Answer

Yes. Click the Profile icon and navigate to Inbox to view all requests awaiting your action.
You can also access your inbox directly at: https://omella.com/member/inbox

Question 46

How do payouts and reporting work for school finance teams?

Accepted Answer

Omella pays out via ACH direct deposit, debit or check, with itemized reporting that maps down to the transaction, club, team and school level. It includes a real-time Google Sheets integration so CFOs, treasurers and business officials can sort, filter and reconcile instantly.

Question 47

Can Omella handle prom and homecoming ticketing?

Accepted Answer

Yes. Omella lets activities directors sell prom and homecoming tickets, validate student IDs so only eligible students can buy, assign tables and buses, and check students in digitally to avoid lines. One activities director sold 1,200 prom tickets with fewer than 10 support questions.

Question 48

What advantages does Omella offer me?

Accepted Answer

Omella removes the hassle of managing multiple software systems or dealing with cash and paper forms. Whether you're selling tickets, organizing fundraisers, or gathering information, Omella streamlines all these tasks in one user-friendly solution. Our aim is to enable you to focus on leadership by simplifying your processes.

Question 49

What are the benefits of starting a high school club?

Accepted Answer

Starting a high school club can provide a wide range of benefits, including opportunities for leadership and personal growth, the chance to pursue your interests and passions outside of the classroom, and the ability to connect with like-minded students who share your interests. Clubs can also be a great way to build your resume and college applications, as well as to give back to your school and community through service projects and other initiatives.

Question 50

What are the best numbers for football squares?

Accepted Answer

The most advantageous numbers in football squares are 0,7,3, and 4, as these digits frequently appear in NFL scores. Zero and seven are particularly valuable as they represent common score endings (touchdowns and scoreless quarters). For school fundraisers, consider selling premium squares with these numbers at higher prices.

Question 51

What are the fees involved for using Omella?

Accepted Answer

Omella is absolutely free for organizations, supported by optional tips. Learn more: omella.com/pricing (https://omella.com/pricing)

Question 52

What are the fees involved for using Omella for high school club fundraising and donations?

Accepted Answer

Omella is free for high school clubs supported by tips. If you prefer to disable tips, Omella will charge a fee of 1% + $1 (capped at $10) per transaction, regardless of the amount. For more information, see Omella pricing (https://omella.com/blog/pricing).

Question 53

What can activities directors use Omella for?

Accepted Answer

Activities directors use Omella for prom and homecoming tickets, school dances, team and club fundraisers, concessions and bake sales, permission slips and waivers with digital signatures, and general donations — all from one dashboard with group-specific permissions for coaches and club sponsors.

Question 54

What if I can’t find Omella in the SDPC portal?

Accepted Answer

Sometimes new agreements take a few days to appear. If you can’t locate it, email us at help@omella.com (mailto:help@omella.com) and we’ll send you a direct copy.

Question 55

What if my district is not in one of the covered states?

Accepted Answer

The SDPC NDPA framework is state-specific. If your district is in a state not listed above, please contact us at help@omella.com (mailto:help@omella.com) so we can determine the best way forward.

Question 56

What if the email address is entered incorrectly?

Accepted Answer

If an email address is entered incorrectly, you can easily update the next submitter's email address from the Activity tab. Once updated, you can resend the section to the correct recipient.

Question 57

What is a high school club?

Accepted Answer

A high school club is a group of students who share a common interest or goal and come together to pursue that interest or goal outside of the regular classroom setting. Clubs can cover a wide range of topics, from academic subjects to sports, arts, and community service.

Question 58

What is a high school club?

Accepted Answer

A high school club is a group of students who share a common interest or goal and come together to pursue that interest or goal outside of the regular classroom setting. Clubs can cover a wide range of topics, from academic subjects to sports, arts, and community service.

Question 59

What is a high school club?

Accepted Answer

A high school club is a group of students who share a common interest or goal and come together to pursue that interest or goal outside of the regular classroom setting. Clubs can cover a wide range of topics, from academic subjects to sports, arts, and community service.

Question 60

What is an Omella forms template?

Accepted Answer

Omella form templates are free pre-designed pages that you can use as a starting point and easily customize for your organization. We created templates with you in mind whether you are running a Microschool, PTA or PTO, Booster Club or Small Business. Check out our templates here (https://www.omella.com/templates).

Question 61

What is a team fundraising campaign?

Accepted Answer

A team fundraising campaign (often called peer to peer fundraising) encourages the members, players or participants of the campaign to spread the word about the impact of giving to your organization. This means that the marketing reach is likely a lot further and more authentic as it is approached by individuals who are personally reaching out to their own networks to ask for support. Most team fundraisers include an individual goal for each participant with the target of achieving a larger team goal by the end of the initiative.
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Question 62

What is an Omella forms template?

Accepted Answer

Omella form templates are free pre-designed pages that you can use as a starting point and easily customize for your organization. We created templates with you in mind whether you are running a High School,PTA or PTO, Booster Club, Microschool or Small Business. Check out our templates here (https://www.omella.com/templates).
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Question 63

What is Omella's pricing model?

Accepted Answer

Omella employs a modern online payments approach with transparent pricing that includes no monthly fees, no contract, and lock-in. For more details and customer feedback visit Omella’s pricing (https://omella.com/pricing) page.

Question 64

What is the best way to market a team fundraiser?

Accepted Answer

Because each team member will be marketing the campaign to their own community of supporters, that depends. However, we recommend using a mix of email, text or social media. Since your campaign is digital, it helps to promote it through a digital channel. Remember, it’s always a good idea to meet donors where they’re at. So, if that means texting your friend because you know that’s a preferred channel of communication, that works! Be sure to include your ask with a link showing where that person can support you.
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You and your referrer will each get a free card reader once your organization collects $1,000

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