Question 1

Are fees returned with a refund?

Accepted Answer

All fees are returned when a full refund is processed. Fees aren’t returned when a specific amount is entered for a partial refund.

Question 2

Are Omella form templates free to use?

Accepted Answer

Yes, Omella’s form templates are free and easy to use that can be used to collect payments, information, and digital signatures for your organization. However, it is important to carefully review the terms of use for any form template before using it to ensure that you are using it legally and appropriately.
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Question 3

Are the forms mobile-friendly?

Accepted Answer

Yes, all Omella Form Templates are fully responsive and optimized for mobile devices, making it easy for users to fill out forms on any device.

Question 4

Are there credit card fees if I pay with Apple or Google pay?

Accepted Answer

Apple Pay and Google Pay are subject to the 3.99% + $0.30 credit card transaction fees.

Question 5

Can I access the form data once it has been submitted?

Accepted Answer

Yes, you can access the form data at any time by logging into your Omella account. The data is stored securely and can be downloaded or exported as needed.

Question 6

Can I add a logo to a page?

Accepted Answer

Yes, it is easy to add a logo or cover image for branding by clicking on the Add logo or Add cover, browse and select the 📷 picture you want to add.

Question 7

Can I collect payments through the forms?

Accepted Answer

Yes, Omella Form Templates support a variety of payment options, including credit card, ACH and more.

Question 8

How can I integrate the forms with my website?

Accepted Answer

Omella Form Templates can be easily integrated with your website using a simple embed code.

Question 9

How do I use a specific form template?

Accepted Answer

To use an Omella form template, you will typically need to be registered as an Omella customer. You can then fill in the provided fields with the relevant information and customize the template as needed to fit your specific needs.
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Question 10

How easy is it to customize the form templates?

Accepted Answer

Omella Form Templates are designed to be easy to customize. You can easily change the form's design, add or remove fields, and add custom logic using an intuitive drag-and-drop interface.

Question 11

Is Omella PCI Compliant?

Accepted Answer

Yes, Omella is PCI compliant under "PCI validation: SAQ A". We utilize Stripe Elements technology which has financial input fields that are done securely in Stripe's iframe. Stripe (https://stripe.com/docs/security) is certified as a PCI Level 1 Service Provider (http://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe,%20inc). This is the most stringent level of certification available in the payments industry.
Omella uses Stripe’s (https://stripe.com/) Elements technology, which has financial input fields that are secured in Stripe's iframe. Payment data, including card numbers, are sent directly to Stripe and never reaches our internal servers. Omella triggers new payments based on the Stripe’s customer identifier and its payment methods. Therefore, Omella does not have any record of the payer’s card number in our database and logs. That means hackers will never get sensitive card or bank information from us.
The transmission between the payers, the Omella page, and Stripe is encrypted using 256bit SSL/TLS. Stripe is one of the most secure and trusted payment providers. It is used by Twitter, Shopify, Kickstarter, and Lyft.
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Question 12

Is Omella PCI Compliant?

Accepted Answer

Yes, Omella is PCI compliant under "PCI validation: SAQ A". We utilize Stripe Elements technology which has financial input fields that are done securely in Stripe's iframe. Stripe (https://stripe.com/docs/security) is certified as a PCI Level 1 Service Provider (http://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe,%20inc). This is the most stringent level of certification available in the payments industry.
Omella uses Stripe’s (https://stripe.com/) Elements technology, which has financial input fields that are secured in Stripe's iframe. Payment data, including card numbers, are sent directly to Stripe and never reaches our internal servers. Omella triggers new payments based on the Stripe’s customer identifier and its payment methods. Therefore, Omella does not have any record of the payer’s card number in our database and logs. That means hackers will never get sensitive card or bank information from us.
The transmission between the payers, the Omella page, and Stripe is encrypted using 256bit SSL/TLS. Stripe is one of the most secure and trusted payment providers. It is used by Twitter, Shopify, Kickstarter, and Lyft.

Question 13

Is Omella secure?

Accepted Answer

Omella's security is ensured through its adherence to PCI compliance standards, specifically meeting the requirements of "PCI validation: SAQ A." The platform incorporates Stripe Elements technology for the handling of financial input, employing a secure setup within Stripe's iframe. Stripe (https://stripe.com/docs/security) holds a PCI Level 1 Service Provider (https://www.visa.com/splisting/searchGrsp.do?companyNameCriteria=stripe,%20inc) certification, the highest level of validation attainable in the payments sector.
Omella employs Stripe's Elements technology, employing secure financial input fields within Stripe's iframe. Payment information, such as card details, is exclusively transmitted to Stripe and never stored on our internal servers. Omella initiates new payments using Stripe's customer identifier and associated payment methods. Consequently, no record of card information is retained in our database or logs, thwarting any potential unauthorized access to sensitive financial data.
For data transmission between payers, the Omella page, and Stripe, robust encryption protocols like 256-bit SSL/TLS are utilized. Stripe is widely recognized as a highly secure and reputable payment provider, counted upon by prominent companies like Twitter, Shopify, Kickstarter, and Lyft.

Question 14

What advantages does Omella offer me?

Accepted Answer

Omella removes the hassle of managing multiple software systems or dealing with cash and paper forms. Whether you're selling tickets, organizing fundraisers, or gathering information, Omella streamlines all these tasks in one user-friendly solution. Our aim is to enable you to focus on leadership by simplifying your processes.

Question 15

What are the fees involved for using Omella?

Accepted Answer

Omella is absolutely free for organizations, supported by optional tips. Learn more: omella.com/pricing (https://omella.com/pricing)

Question 16

What is a high school club?

Accepted Answer

A high school club is a group of students who share a common interest or goal and come together to pursue that interest or goal outside of the regular classroom setting. Clubs can cover a wide range of topics, from academic subjects to sports, arts, and community service.

Question 17

What is an Omella forms template?

Accepted Answer

Omella form templates are free pre-designed pages that you can use as a starting point and easily customize for your organization. We created templates with you in mind whether you are running a Microschool, PTA or PTO, Booster Club or Small Business. Check out our templates here (https://www.omella.com/templates).

Question 18

What is Omella's pricing model?

Accepted Answer

Omella employs a modern online payments approach with transparent pricing that includes no monthly fees, no contract, and lock-in. For more details and customer feedback visit Omella’s pricing (https://omella.com/pricing) page.

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