Please email help@omella.com
a few days before your first in person collection with the date and time so we can make sure someone on our team is on call via phone to help with any urgent issues.
Accepting Payments Made Easy with Omella Handheld Card Reader 💳
One time setup: Adding new readers
Please email help@omella.com to add new readers to your organization(s) once they arrive. This is a one-time process.
How to connect to a reader
- Connect the reader to Wi-Fi
- Tap the top gray bar and drag down to reveal the notification drawer
- Tap and hold the leftmost Wi-Fi icon to reveal Wi-Fi settings
- Find your network and connect. Once you’ve connected, click the back button to return to the payments app
- Select the page for which you want to accept payments
- Log into Omella.com
- Click “Share” (top right)
- Click the link to open the payer page
- Click “In Person Payments” at the top
- Click “Connect” next to the reader you want to connect to.
All of your readers will show up under “Card Readers”. If any do not, email Omella to add them (one time process)
If you have more than one reader, you can identify the one you would like to connect to by locating the serial number located on the bottom back of your reader (it starts with S/N).
- Accept payments
- Once connected, go to any Omella payer page that you want to accept payments for (visit Step 2 number 1-3 to find a page).
- Fill it out by selecting the items that you want to charge for and press continue
- Select “Charge with card reader” and continue to follow the prompts on the card reader
