Payers can request a refund with 1 click from their digital receipt. It’s up to you to approve or reject the request.
A payer has two ways to access their member account to request a refund:
✅ Click the request a refund link found on the payer receipt
✅ Go directly to Omella.com/member
Once logged in, your payers will follow the steps below:
1️⃣ Click the Payments tab to find the payment they want refunded
2️⃣ Click on the Request Refund link and enter a reason
3️⃣ Click Send Request
Now it’s your turn to approve or reject the request by clicking on the View request link in the notification email.
You can cancel an active subscription on the organizer dashboard with only a few clicks.
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This article outlines actions restricted to specific roles. Any action not listed is accessible to all roles.
Failed payments can happen for a number of reasons. We help your payers resolve failed payments with one click.
Payers can request a subscription cancelation in 3️⃣ clicks. We streamlined the process to save everyone time. Don’t worry, we won’t process the request until you give us the 👍🏻.
