You can cancel an active subscription on the organizer dashboard with only a few clicks.
To cancel an active subscription:
1️⃣ Click on the Submissions tab on the dashboard
2️⃣ Click on the payer’s record and select the Subscriptions tab
3️⃣ Click the Cancel subscription link. You can choose to refund the last payment.
📧 An automated email will be sent to the payer confirming the subscription was canceled.
Payers can also request to a subscription cancelation. View those steps here.
Payers can request a subscription cancelation in 3️⃣ clicks. We streamlined the process to save everyone time. Don’t worry, we won’t process the request until you give us the 👍🏻.
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This article outlines actions restricted to specific roles. Any action not listed is accessible to all roles.
Failed payments can happen for a number of reasons. We help your payers resolve failed payments with one click.
Payers can request a refund with 1 click from their digital receipt. It’s up to you to approve or reject the request.
