Follow the steps below to process a refund:
1️⃣ Click on the page where the payment was made.
2️⃣ Click on "Activity," search for the payment you want to refund, and click on it.
3️⃣ Click on the payment and press the "Refund" button.
4️⃣ Select the item you want to refund and complete the refund.
If you ever need to process a partial refund for an item, just reach out to us via chat or at help@omella.com
You can process refunds on the dashboard for payments made within the last 3 months. To refund payments made over 3 months ago, contact help@omella.com.
There are no transaction fees to process a refund.
All fees are returned when a full refund is processed. Fees aren’t returned when a specific amount is entered for a partial refund.
Once a refund is processed, it will take 5 - 10 days for the funds to appear in the payer's account.
All payments must process successfully before they can be refunded.
Refunds will be reflected in the Google Sheet under the “Type” column on the Payments and Submissions tab. On the items tab, the status column will reflect if a payment was refunded.
If you ever need to process a partial refund for an item, just reach out to us via chat or at help@omella.com
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.