Follow the steps below to process a refund:
1️⃣ Click on the Submissions tab on the dashboard
2️⃣ Click on the payer’s record then the payment you want to refund
3️⃣ Click the Refund link. You can choose to refund the full or a partial amount.
📧 An automated email will be sent to the payer confirming the refund was processed.
Payers can also request a refund. View those steps here.
You can issue a partial refund by updating the refunded amount before processing the refund.
You can process refunds on the dashboard for payments made within the last 3 months. To refund payments made over 3 months ago, contact email@example.com.
There are no transaction fees to process a refund.
All fees are returned when a full refund is processed. Fees aren’t returned when a specific amount is entered for a partial refund.
Once a refund is processed, it will take 5 - 10 days for the funds to appear in the payer's account.
All payments must process successfully before they can be refunded.
Refunds will be reflected in the Google Sheet under the “Type” column on the Payments and Submissions tab. On the items tab, the status column will reflect if a payment was refunded.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
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