Follow the steps below to process a refund:
1️⃣ Click on the page where the payment was made.
2️⃣ Click on "Activity," search for the payment you want to refund, and click on it.
3️⃣ Click on the payment and press the "Refund" button.
4️⃣ Select the item you want to refund and complete the refund.
If you ever need to process a partial refund for an item, just reach out to us via chat or at help@omella.com
⚠️ Note: Refunds can only be processed by Organization Owners, Organization Admins, or Space Owners. If your role is set as Space Staff or Assistant, you won’t have permission to issue refunds, please reach out to someone on your team with one of these roles for assistance.
Please also note that partial refunds and refunds for payments older than 3 months are not supported. In these cases, please reach out to Omella via chat or at help@omella.com for assistance.
Learn more about roles here: Roles and Permissions.
