Check-In Flow
- Chaperones open a browser on their device (Google Chrome, Safari, etc.)
- Log in to Omella through the browser
- Open the camera on their device (phone/tablet)
- Scan the student’s QR code
- If using Standard Check-In, tap the “Check-In” button
- If using Auto Check-In, the student will be checked in automatically
- If using Standard Check-In, tap the “Check-In” button
- Once checked in, the button will disappear and a timestamp will appear - this confirms the student has been successfully checked in ✅
- Repeat for each student
⚠️ Important Notes
- Only members of the Space where the page is hosted can check students in. Here's How to Invite Team Members.
- Check-ins are processed through the browser, not through the Omella app.
- You must log in to Omella in the same browser you’ll use for check-ins. For example, if scanning a QR code with your camera opens Google Chrome, make sure you’re logged in to Omella in Google Chrome as well.
Step 1: Ticket Purchase
This video shows the buyer experience. Once they've purchased a ticket, they can...
- Immediately bring it to the ticket window to check in
- Take a screenshot or print the page to be used in the future
FYI - Every ticket holder will receive a copy of their ticket with the QR code via email.
Step 2: Scan to check-in
See how to check ticket holders in by scanning a QR code with any smart phone. Once checked-in, a timestamp ensures that tickets cannot be re-used.
Step 3: Forgot your ticket? No problem, let's find it!
Sometimes people forget their tickets. In those cases, you can search for them using the Omella dashboard and once found, you can check them in. What's helpful is that you can search any question you asked on the page, which is helpful when searching student ID or guest name.
Other advanced features:
- Add other actions, such as "check-out" (great for tracking when a student left the dance)
- Allow ticket holders to check themselves in by making the button public
Other helpful features
🔁 Refunded, Failed or pending payments will display a warning message to prevent mistakenly checking someone in.
🖨️ Print a back-up report by going to the reporting tab and downloading ticket sale data to a CSV (helpful in case there are internet issues)
