How to manage event check-ins
In this Article
This article shows the ticket purchase experience, how to check them in via QR scan or look them up (in case they forgot their ticket).

Step 1: Ticket Purchase

This video shows the buyer experience. Once they've purchased a ticket, they can...

  • Immediately bring it to the ticket window to check in
  • Take a screenshot or print the page to be used in the future

Fyi - Every ticket holder will receive a copy of their ticket with the QR code via email.

Step 2: Scan to check-in

See how to check ticket holders in by scanning a QR code with any smart phone. Once checked-in, a timestamp ensures that tickets cannot be re-used.

Step 3: Forgot your ticket? No problem, let's find it!

Sometimes people forget their tickets. In those cases, you can search for them using the Omella dashboard and once found, you can check them in. What's helpful is that you can search any question you asked on the page, which is helpful when searching student ID or guest name.

Other advanced features:

  • Add other actions, such as "check-out" (great for tracking when a student left the dance)
  • Allow ticket holders to check themselves in by making the button public

Other helpful features

🔁 Refunded, Failed or pending payments will display a warning message to prevent mistakenly checking someone in.

🖨️ Print a back-up report by going to the reporting tab and downloading ticket sale data to a CSV (helpful in case there are internet issues)

FAQs

Up next
Choosing the Best Check-In Method for Your Event
This article guides you through three different types of check-ins, highlighting their key differences and the best use cases for each.
Read More

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