This video shows the buyer experience. Once they've purchased a ticket, they can...
Fyi - Every ticket holder will receive a copy of their ticket with the QR code via email.
See how to check ticket holders in by scanning a QR code with any smart phone. Once checked-in, a timestamp ensures that tickets cannot be re-used.
Sometimes people forget their tickets. In those cases, you can search for them using the Omella dashboard and once found, you can check them in. What's helpful is that you can search any question you asked on the page, which is helpful when searching student ID or guest name.
Other advanced features:
🔁 Refunded, Failed or pending payments will display a warning message to prevent mistakenly checking someone in.
🖨️ Print a back-up report by going to the reporting tab and downloading ticket sale data to a CSV (helpful in case there are internet issues)
No problem! Just look them up in the Omella report and press check-in!
Yes! You can add a “Check-out” action and scan the QR code as attendees leave the event to check them out. Just go to the report, click any submission and add an action (called Check-out).
The Submission report on the reporting tab tracks check-ins. You can sort by the"check-in" column to view rows that are empty (not checked in). You can also download the report to view the same data in excel.
Enabling the public view allows the attendee to self-check-in to an event. They can click on the “View” link next to the QR code and click the check-in button in front of a staff member. With this option, staff members do not need a scanning device or access to the Omella account.
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