Omella Accessibility Roadmap
Last updated: November 6, 2026
Our commitment
Omella is committed to making its platform usable by everyone, including people with disabilities. Our target is conformance with WCAG 2.1 Level AA, the standard under ADA Title II, and WCAG 2.2 Level AA where state standards require it, including Colorado (C.R.S. 24-85-101 et seq.). This roadmap lists known gaps, who owns them, target dates, and how users can get help in the meantime.
Download our Accessibility Conformance Report (VPAT 2.5, PDF)
Scope and status
| Area | Status | Evaluation target |
|---|---|---|
| Payer web experience (payment pages, forms, e-signature, checkout, district payments directory) | Evaluated; gaps listed below | Complete |
| Organizer web dashboard (page builder, responses, reports) | Evaluated; gaps listed below | Complete |
| Payments started from a student information system (e.g., Skyward) | Evaluated; gaps listed below | Complete |
| Email notifications and receipts | Evaluated; gaps listed below | Complete |
| iOS and Android mobile apps | Evaluation in progress | September 30, 2027 |
| Third-party components (payment entry, bank linking, identity verification) | Provided by our payment partners, Stripe and Finix. Stripe's components are covered by Stripe's accessibility conformance report; Finix-hosted components are provided by Finix and are not covered by this roadmap | N/A |
How we evaluate
We combine automated testing (axe-core) with manual keyboard-only testing and manual review. Results are documented in our Accessibility Conformance Report, based on VPAT 2.5.
Known gaps and remediation
Gaps in payer-facing experiences (payment pages, forms, checkout, student information system payments, and emails) are targeted for completion by March 31, 2027. Gaps that affect only the organizer dashboard or mobile apps are targeted for completion by March 31, 2028. All items are owned by Engineering (CTO), with Product (President) responsible for prioritization and verification.
| Area | WCAG criteria |
|---|---|
| Keyboard access to all interactive controls | 2.1.1 |
| Zoom and text resize on mobile browsers | 1.4.4 |
| Page titles | 2.4.2 |
| Color contrast of text and controls | 1.4.3, 1.4.11 |
| Visible keyboard focus | 2.4.7 |
| Labels, instructions, and required-field indicators on forms | 1.3.1, 3.3.2, 4.1.2 |
| Accessible names for buttons, links, and controls | 2.4.4, 4.1.2 |
| Text alternatives for images | 1.1.1 |
| Error identification and status messages | 3.3.1, 4.1.3 |
| Structure, focus management, and target size in organizer tools | 1.3.1, 2.4.3, 2.5.8 |
Gaps found in areas still under evaluation will be added to this roadmap with target dates once evaluation is complete.
Interim support
Until remediation is complete, anyone who has trouble using Omella can contact our support team. We will help them complete a form, signature, or payment by an alternative means, such as assisted completion by email or phone. Organizers can also accept cash or check directly and mark the payment as paid in Omella.
Updates and contact
We review and publish an updated roadmap and Accessibility Conformance Report at least annually each July, and after major product changes.
To report an accessibility barrier or request assistance, email help@omella.com.
